Our Cancelation Policy
We understand that life happens. The unexpected arises and appointments need to be canceled. Such unexpected moments happen for our therapists too. This is how we try to protect everyone.
A fair cancelation is a confirmed call, email, or text a minimum of 2 hrs before your start time. Any lack of communication within these parameters will result in a "no show" which consists of a 50% cancelation fee off the full-priced session missed.
If you booked with a package and "no showed", we assess a separate cancelation fee based on the full fair price for the (1) session missed. This does not mean you have purchased any package. You would need to rebook, starting a new first session appointment..
Any time a staff needs to cancel we will communicate with the same expectations and refund any lost time or complications to your day.
A late cancelation
We understand that life happens. Appointments are missed. Being flaky is not appreciated. A strike is any cancelation communicated 24 hrs before your start time. No charge will be assessed. However, every client is awarded 3 strikes before charges will be applied. We exercise this policy to prevent volatility and ensure a comfortable dependable work week for our therapists.
After 3 Strikes, a client will be charged 50% for every future late cancelation.
We in return will provide an equal amount of notice for cancelations that arise on our end.
Cancelation History & Waitlist
Whether it is our policy or just that we have a wonderful community here, Cancelation are not common. A waitlist is therefore something we do not offer at this time.